Level 1 Certificate in Customer Service - CPD Certified

Do you know how much money business owners are losing due to poor customer service or how much more they could make by offering exceptional customer service? This 4 courses Level 1 Certificate in Customer Service bundle will provide you with excellent knowledge and skills to become an expert in this field. Enrol in our Level 1 Certificate in Customer Service course before it’s too late!

The Level 1 Certificate in Customer Service course teaches you the fundamental of Customer Service, and how to handle an aggressive customer as a professional does. Students will understand how adopting a positive mindset provides better customer satisfaction and handling complaints diplomatically will improve their job experience.

Students will study the distinction between internal and external customers as well as how the creation and use of a customer service policy encourage overall good customer service and maintain satisfaction. So don't wait any longer. Enrol in the course right now!

Learning outcomes of Level 1 Certificate in Customer Service :

This course is going to prepare you for:

• Learn to interact with customers in a pleasant way.
• Develop your communication skills.
• Learn to assess and keep an eye on service standards.
• Develop remarkable customer service skills.
• Describe strategies for keeping current clients.
• Explain the best ways to deal with challenging clients.

This Level 1 Certificate in Customer Service Bundle consists the following Professional Career Oriented courses:

• Course 1: Complete Customer Service and Communication Skills
• Course 2: Customer Relationship Management
• Course 3: Know Your Customer (KYC)
• Course 4: Retail Management

**Digital Certificate included in the price**

Learn about Level 1 Certificate in Customer Service from industry experts and boost your professional skill. This Diploma will enhance your skill and make you ready for the job market. You’ll get expert opinions about the best practices and problems of the Customer Service. You’ll also gain the skills to excel in your job and tips to master professional skills in no time.

With our Student ID card you will get discounts on things like food, travel and clothes etc.

Enrol today and start learning.

Why buy this Level 1 Certificate in Customer Service?

1. Unlimited access to all 4 courses for forever
2. 1 Digital Certificate included in the price
3. Absolutely no hidden fees
4. Receive one to one assistance on every weekday from professionals
5. Immediately receive the PDF certificate after passing
6. Receive the original copies of your certificate and transcript on the next working day
7. Easily learn the skills and knowledge from the comfort of your home
8. Get 2 additional courses included as bonus

Level 1 Certificate in Customer Service skills are in high demand, as they are essential to the success of any company. Professionals in this industry can anticipate a long and prosperous career if they have the necessary skills and experience.

Course Curriculum

**Complete Customer Service and Communication Skills**

• Module One: Who We Are and What We Do
• Module Two: Establishing Your Attitude
• Module Three: Identifying and Addressing Customer Needs
• Module Four: Generating Return Business
• Module Five: In-Person Service
• Module Six: Giving Customer Service over the Phone
• Module Seven: Providing Electronic Customer Service
• Module Eight: Recovering Difficult Customers
• Module Nine: Understanding When to Escalate

And more courses...

Certification

After studying the Level 1 Certificate in Customer Service course materials, you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim one pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8.

• People who want to pursue their career in Customer Service.
• Receptionist
• Office Administrator
• Salespeople.
• Anyone who wants to gather knowledge in this field.
• Further interested to enrol in Level 1 Certificate in Customer Service (RQF)
• level 1 award in customer service (rqf)

This Level 1 Certificate in Customer Service course was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

The Level 1 Certificate in Customer Servicecourse will provide learners with intensive knowledge and skills to pursue their career in the relevant field. Here are some career choices one could make:

• Customer service assistant:Salary: £20,000 to £28,000
• Airline customer service agentSalary: £18,000 to £28,000
• Customer services manager: Salary: £23,000 to £50,000

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - Included